Privacy Policy


This Privacy Policy explains what information ChaletOwners.com and its related entities (“Lion de Montagne Ltd”) collect about its users, what we do with that information and how we handle the content you place in our products and services.

1. Scope of Privacy Policy

This Privacy Policy applies to the information that we obtain through your use of ChaletOwners.com services via a Device or when you otherwise interact with ChaletOwners and Lion de Montagne Sarl. ChaletOwners services include our: Websites (chaletowners.com and subdomains *.chaletowners.com)

2. Website Visitors

Like most website operators, ChaletOwners collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. ChaletOwners.com purpose in collecting non-personally identifying information is to better understand how ChaletOwners.com’s visitors use its website.

ChaletOwners.com also collects potentially personally-identifying information like Internet Protocol (IP) addresses. ChaletOwners.com does not use such information to identify its visitors, however, and does not disclose such information, other than under the same circumstances that it uses and discloses personally-identifying information, as described below.

3. Gathering of Personally-Identifying Information

Certain visitors to ChaletOwners.com’s websites choose to interact with ChaletOwners.com in ways that require ChaletOwners.com to gather personally-identifying information. The amount and type of information that ChaletOwners.com gathers depends on the nature of the interaction. For example, we ask visitors who use our forms to provide a username and email address. In each case, ChaletOwners.com collects such information only as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with ChaletOwners.com. ChaletOwners.com does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

4. Protection of Certain Personally-Identifying Information

ChaletOwners.com will not rent or sell potentially personally-identifying and personally-identifying information to anyone.

If you are a registered user of a ChaletOwners.com newsletter and have supplied your email address, ChaletOwners.com may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with ChaletOwners.com and our products.

ChaletOwners.com takes all measures reasonably necessary to protect against the unauthorized access, use, alteration, or destruction of potentially personally-identifying and personally-identifying information.

5. Your Rights

You have the right to be informed of Personal Data processed by Chaletowners, a right to rectification/correction, erasure and restriction of processing. You also have the right to ask from us a structured, common and machine-readable format of Personal Data you provided to us. We can only identify you via your email address and we can only adhere to your request and provide information if we have Personal Data about you through you having made contact with us directly and/or you using our site and/or service. We cannot provide, rectify or delete any data that we store on behalf of our users or customers. To exercise any of the rights mentioned in this Privacy Policy and/or in the event of questions or comments relating to the use of Personal Data you may contact Chaletowners' support team: team@chaletowners.com In addition, you have the right to lodge a complaint with the data protection authority in your jurisdiction.

6. Retention of data

We will retain your information as long as your account is active, as necessary to provide you with the services or as otherwise set forth in this Policy. We will also retain and use this information as necessary for the purposes set out in this Policy and to the extent necessary to comply with our legal obligations, resolve disputes, enforce our agreements and protect Chaletowners' legal rights. We also collect and maintain aggregated, anonymized or pseudonymized information which we may retain indefinitely to protect the safety and security of our Platform, improve our Services or comply with legal obligations.

7. Aggregated Statistics

ChaletOwners.com may collect statistics about the behaviour of visitors to its websites. For instance, ChaletOwners.com may reveal how many visits a particular property got, or say which property are most popular.

8. Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. ChaletOwners.com uses cookies to help ChaletOwners.com identify and track visitors, their usage of ChaletOwners.com website, and their website access preferences. ChaletOwners.com visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using ChaletOwners.com’s websites, with the drawback that certain features of ChaletOwners.com’s websites may not function properly without the aid of cookies.

9. What We Collect and Receive

In order for us to provide you the best possible experience on our platform, we need to collect and process certain information. Depending on your use of the Services, that may include:

Contact us via email — for example, when you ask for support, send us questions or comments, or report a problem, we will collect your name, email address, message, etc. We use this data solely in connection with answering the queries we receive.

Usage data — when you visit our site, we will store: the website from which you visited us from, the parts of our site you visit, the date and duration of your visit, your IP address, information from the device (device type, operating system, screen resolution, language, country you are located in, and web browser type) you used during your visit, and more. We process this usage data in Matomo Analytics for statistical purposes, to improve our site and to recognize and stop any misuse.

Cookies — we use cookies (small data files transferred onto computers or devices by sites) for record-keeping purposes and to enhance functionality on our site. You may deactivate or restrict the transmission of cookies by changing the settings of your web browser. Cookies that are already stored may be deleted at any time.

Chaletowners account — when you sign up or send enquiries for the chalets, we may ask you to provide us with information such as your name, email address and details about your holidays. As otherwise detailed in this Privacy Policy, we will solely process this information to provide you with the service you signed up for.

10. Google Maps

We integrate the maps of the Google Maps service of the provider Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. The data processed may include, in particular, IP addresses and location data of the users, which, however, are not collected without their consent (usually executed within the framework of the settings of their mobile devices). The data may be processed in the USA. Privacy policy: https:// www.google.com/policies/privacy/, Opt-Out: https://adssettings.google.com/authenticated.

11. Privacy Policy Changes

Although most changes are likely to be minor, ChaletOwners.com may change its Privacy Policy from time to time, and in ChaletOwners.com’s sole discretion. ChaletOwners.com encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

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